Can I use numbers I already have in Twilio?

Yes. Add them in settings and point their messaging and voice webhooks at the URLs shown there.

Integrations · Business tools

Twilio + Agency Pilot

Bring your own Twilio account and your numbers. Texts and calls to and from clients land in that client's conversation, matched by phone number, with call recordings stored alongside.

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Twilio at a glance

What it does: Two-way SMS and calls in client conversations, inbound webhooks verified by signature, call recordings stored with the thread.
Set up: Settings → Integrations → Twilio: paste your Account SID, auth token and numbers. Stored encrypted.
Costs: Twilio bills you directly at their rates. Agency Pilot adds nothing on top.

One thread per client

Every message and call is filed against the client whose number it came from, alongside email and portal tickets. Anyone on your team can pick up the conversation without forwarding screenshots.

Disconnecting

1
Settings → Integrations → Twilio → Disconnect. Stored credentials are deleted.

Twilio: common questions

Can I use numbers I already have in Twilio?: Yes. Add them in settings and point their messaging and voice webhooks at the URLs shown there.

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Connect Twilio to Agency Pilot

Start a 14-day trial with 300 credits and connect it from Settings in a couple of minutes.

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