Delivery guide
A practical citation correction workflow
Separate listing discovery, approved changes and live verification. Use one business identity record to coordinate citation work across clients and locations.
Reviewed by Agency Pilot ·
Create the approved identity record
Confirm the name, address, phone, website and location-specific details with the client. Record the owner and the accounts available for corrections. For a multi-location business, distinguish each branch clearly. Before changing a listing, determine whether it represents the intended location, a duplicate or a legitimate separate entity.
Assign corrections with completion evidence
Use citation discovery to identify sources worth checking. Open the live listing and retain the exact incorrect field. Assign the request to someone with publisher access or an appropriate listing service. Record submission and verification separately. Avoid submitting duplicate listings merely because an existing account is difficult to access; resolve ownership through the publisher’s process.
Verify and report the result
Check the published page after the change is applied. Retain the live URL, verification date and unresolved dependencies. Agency Pilot supports the audit and delivery process; it does not provide the same managed submission or directory-sync service advertised by every specialist vendor. Keep any external fulfillment cost explicit when pricing the client engagement.
Frequently asked questions
Does Agency Pilot provide manual citation fulfillment?
The verified workflow is citation discovery and consistency auditing. Managed hand-submission and broad directory synchronization are separate services, not features promised on this page.
Is submitted the same as fixed?
No. A publisher can delay, reject or require verification for a change. Confirm the live listing before marking the correction complete.
What should a monthly update show?
Show confirmed corrections, pending requests, blocked ownership issues and the next action. Keep the source URL and verification date with each result.